Some of the most common questions we receive
1What Should I Do if I Have Received a Parking Charge?
If you have received a parking charge, pay the outstanding charge within 14 days, to benefit from the reduced rate.
2What if I Believe that The Parking Charge Notice Has Been Issued in Error?
If you believe that you have been issued with a Parking Charge in error, you can submit an appeal. The Parking Charge will remain on hold for the duration of the appeals process, from the date of your appeal submission.
Once a final decision has been made, you will receive an email or letter from us, notifying you of the decision. If your appeal was unsuccessful, we will give you another 14 days to pay the charge at the discounted rate.
3What Happens if I Ignore the Parking Charge or Refuse to Pay?
If we do not receive payment from you within 28 days of issue, we will pass your details on to a registered debt resolution company who will follow up on our behalf. You may also become liable for the costs they incur as a result. If you still refuse to pay we may commence court proceedings against you.
4Do We Really Take People to Court and Do We Win?
Yes, it is well established in the Judicial system that unpaid parking charges are recoverable in court. We would urge you to contact our debt resolution agents or us early in the process so that we can resolve any issues before they reach this stage, and unnecessary costs are incurred.
5I Have Read Advice That Says I Can Refuse To Pay My Penalty Charge Notice
Some online sources advise people to ignore parking charges, claiming that they’re not enforceable by law. This is incorrect and very risky.
Online sources can be misleading. If you have any questions regarding your Parking Charge, you can contact our team for clarification. If a Parking Charge goes unpaid, we will take action up to and including court proceedings, which may result in a County Court Judgement (CCJ).
6What if I Think My Parking Charge is Unfair?
If you think that you have received a Parking Charge unfairly, you can refer to our appeals process. However unfairness alone does not constitute a legal argument. By parking a vehicle on land owned or managed by a parking operator, motorists indicate that they agree to the terms stated, including charges incurred if the parking terms are breached. If you can demonstrate the circumstances by which the Parking Charge is not fair, please submit an appeal to us along with any supporting evidence. Additionally, you can communicate any complaint about our service here: complaints@tridentparking.co.uk
7What if I Wasn’t Driving the Car?
If a Parking Charge is issued to you and you were not the driver at the time of the contravention, we would advise that you refer the driver to pay the Parking Charge. We would advise that you appeal to us and provide the name and the address of the driver at the time and also pass the Parking Charge to the driver of the vehicle so that they can deal with it.
If a Parking Charge is issued to you and you were not the driver at the time of the contravention, we would advise that you refer the driver to pay the Parking Charge. We would advise that you appeal to us and provide the name and the address of the driver at the time, and also pass the Parking Charge to the driver of the vehicle so that they can deal with it.
Alternatively, if you appeal a Parking Charge when you were not the driver, you should provide the vehicle driver’s full name and address within your appeal submission, or you could still find yourself liable, as the registered keeper of the vehicle under PoFA 2012.
8If the Parking Charge is Enforceable, is it a Penalty?
No. We do not have the authority to issue or collect Penalty Charges, fines or excess charges, which are only enforced by police, traffic wardens or civil enforcement officers under the Traffic Management Act 2004 or the Road Traffic Acts. However, we do have the authority to issue and enforce Parking Charges for contractual breaches on private land.